a&o ‘most recommended’
a&o’s recent Net Promoter Score puts us in pole position as the most highly recommended IT support organisation in 2009
The Net Promoter Score is a widely respected tool for gauging business performance and predicting customer loyalty. a&o achieved a Net Promoter Score of 75%, higher than any of our peer ICT companies.
The score indicates that three quarters of our customers would recommend us to another organisation – a result to be proud of. This accolade has also raised the bar for future ratings, as the highest Net Promoter Score attained in previous years – by any company in our sector – was 73%.
‘Our customers take comfort that they are working with one of the most acclaimed IT services organisations in the UK today,’ says Steve Ball, Managing Director of a&o UK.
Net Promoter relies on feedback from users to rate a company’s services. It is simply the percentage of customers who would recommend a&o to other organisations.
Find out more about Net Promoter at www.netpromoter.com
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